Closing the Loopholes in Communication

by | Apr 27, 2017 | Articles for Freelancers, PEN Tips

By Sarah Hayhurst Have you ever tried to communicate something that made complete sense to you, but the outcome was far from the anticipated result and left you scratching your head? Why does communication between the speaker and the listener break down oftentimes?...

Clear Communication

by | Apr 21, 2016 | Articles for Freelancers, PEN Tips

By Jenne Acevedo Personal interaction is absent in much of our communication today. This can lead to confusion and even frustration. So how do you maintain professionalism and kindness via e-mail? Begin with a personal greeting. While I’m often focused on getting...